BetterPhoto Q&A
Category: Problems with Images

Photography Question 
- Gerda Grice

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Why I suddenly can't upload images to my gallery.


 
 
As of a few days ago, I keep getting page error messages when I try to upload an image. My images are correctly sized--in fact, they are always actually smaller than your recommended size--so size is not the problem,. In all the years I have been a member of this site, I've never had this problem before.


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April 18, 2018

 
- Carol Quina

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  I'm having the same trouble today. Maybe there is a glitch.


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April 18, 2018

 
- Carol Quina

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  I always use the "alternate" uploader and had trouble with that this morning but decided to try the "regular" uploader and had no trouble.


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April 18, 2018

 
- Patrick Rouzes

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  Having the same problem since last night.


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April 18, 2018

 
- Patrick Rouzes

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  Still getting "page error" when I try to upload photo. I checked file size, and it's ok. Sent a message to Jim earlier today.


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April 18, 2018

 
- Joannie Bertucci

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  I've been trying for two days now to post an image and still no luck! How are others able to post when some of us can't? It's a mystery! Help us Jim!!!


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April 18, 2018

 
- Patrick Rouzes

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  It is a mystery, Joannie. I just tried again- no luck.


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April 18, 2018

 
- Mitch Spence

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  As of this morning, still no uploads working for me.


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April 19, 2018

 

Ujjwal Mukherjee
  I also had the same problem with the 'alternate image uploader' option ( which has been my default mode all these days) but when I tried the 'platinum uploader' option - it worked.


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April 19, 2018

 
- Martha R. Mazon

BetterPhoto Member
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  Thanks Carol and Ujjwal. I didn't think to try the new uploader. That worked.

I prefer the alternate uploader since it retains the EXIF data. Hopefully it will get fixed.


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April 19, 2018

 
- Joannie Bertucci

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  I just used the alternate up loader too and I'm in!


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April 19, 2018

 
- Gerda Grice

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  I've always used the alternate uploader, too, which I much prefer. I tried the other uploader yesterday, though, and it did work. I would prefer to go back to the alternate, so I hope it gets fixed soon.


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April 19, 2018

 
- Mitch Spence

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  My problem with using the alternate uploader is that I've always used tiff files for BP. Just something I've done from the beginning because I always thought they looked better. And I understand that the uploader won't work with tiff files. I'll check that out and try it, but if so, I'd have to redo all the things ready to upload and use jpgs instead. I'd rather not, but maybe I will for the moment anyway.


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April 19, 2018

 
chrisbudny.com - Chris Budny

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  I haven't uploaded anything for a while, but like the tiff versus JPEG limitation, if I recall, the older uploader sets your image display size to 800 pixels regardless of the size in your upload), while the newer uploader resulted in display sizes of 1024. I don't know if that is still the case today… But once the new one came out producing a slightly larger display image, I switched to that one for good.


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April 21, 2018

 
- Martha R. Mazon

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  The alternate (older) uploader has been using the same, larger size as the new uploader for some time now. So for me it was the best of both worlds -- larger + EXIF retained; and apparently it also worked for TIFF files. Please, Jim, bring it back -- or enhance the new uploader to retain EXIF and accept TIFF. TIA!


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April 21, 2018

 
- Carolyn M. Fletcher

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  It was working this morning.


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April 23, 2018

 
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